{"id":15500,"date":"2026-05-18T20:09:40","date_gmt":"2026-05-18T20:09:40","guid":{"rendered":"https:\/\/petsity.ca\/?page_id=15500"},"modified":"2026-05-18T20:47:16","modified_gmt":"2026-05-18T20:47:16","slug":"petsity-trust-safety-policy-guidelines","status":"publish","type":"page","link":"https:\/\/petsity.ca\/petsity-trust-safety-policy-guidelines\/","title":{"rendered":"Petsity Trust &amp; Safety Policy + Guidelines"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>(For Pet Owners and Pet Care Providers)<\/strong><strong><br><\/strong><strong>(CANADA)<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective Date: [<\/strong><strong>October 2025<\/strong><strong>]<\/strong><strong><br><\/strong><strong>Last Updated: [May 2026]<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Petsity Inc. (\u201cPetsity,\u201d \u201cwe,\u201d \u201cus\u201d), trust and safety are at the core of everything we do. Our platform is built to create a secure, reliable, and transparent environment for both pet owners and pet care providers across Canada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Trust &amp; Safety Policy + Guidelines outlines how we help protect our community and maintain high standards of care.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. OUR TRUST COMMITMENT<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Petsity is committed to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creating a safe, respectful, and inclusive pet care community<\/li>\n\n\n\n<li>Building trust through verification, transparency, and accountability<\/li>\n\n\n\n<li>Providing peace of mind for every booking<\/li>\n\n\n\n<li>Continuously improving safety through technology and feedback<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. SITTER VERIFICATION &amp; SCREENING<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To help ensure a trusted marketplace, Petsity implements a multi-step verification process for pet care providers:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u2714 Identity Verification<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Government-issued ID verification<\/li>\n\n\n\n<li>Profile authenticity checks<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u2714 Background Screening<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Criminal background checks (where available and legally permitted in Canada)<\/li>\n\n\n\n<li>Ongoing monitoring (where applicable)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u2714 Profile Quality Review<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience, certifications, and pet care history<\/li>\n\n\n\n<li>Detailed service descriptions and pricing transparency<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u2714 Community Reviews<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verified ratings and reviews from real pet owners<\/li>\n\n\n\n<li>Ongoing performance tracking<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> While we take steps to screen providers, pet owners should still use their judgment and conduct meet-and-greets before booking.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. SECURE BOOKINGS &amp; PAYMENTS<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All bookings must be completed through Petsity to ensure protection.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure payments via trusted third-party processors<\/li>\n\n\n\n<li>No cash or off-platform payments recommended<\/li>\n\n\n\n<li>Booking records for transparency and dispute resolution<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This helps protect both parties and maintain accountability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. TRUSTED COMMUNICATION<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Petsity provides secure in-platform messaging so users can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Communicate safely before and during bookings<\/li>\n\n\n\n<li>Share updates, photos, and instructions<\/li>\n\n\n\n<li>Maintain a record of conversations for support and safety<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. PET SAFETY STANDARDS<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We expect all sitters to provide safe, humane, and responsible care, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Following pet owner instructions carefully<\/li>\n\n\n\n<li>Providing adequate food, water, exercise, and supervision<\/li>\n\n\n\n<li>Maintaining a clean and secure environment<\/li>\n\n\n\n<li>Monitoring pets for signs of stress, illness, or injury<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any form of neglect, abuse, or unsafe handling is strictly prohibited and may result in immediate removal from the platform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. EMERGENCY SUPPORT<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Petsity encourages preparedness for emergencies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sitters must have access to emergency contact information and vet details<\/li>\n\n\n\n<li>In urgent situations, sitters should seek immediate veterinary care<\/li>\n\n\n\n<li>Petsity support may assist in coordinating communication during critical incidents<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. REVIEWS &amp; COMMUNITY ACCOUNTABILITY<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Trust is built through transparency.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only verified bookings can leave reviews<\/li>\n\n\n\n<li>Honest feedback helps maintain quality and safety<\/li>\n\n\n\n<li>Repeated negative behaviour may result in suspension or removal<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We actively monitor patterns of complaints, cancellations, and safety concerns.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. FRAUD PREVENTION &amp; PLATFORM INTEGRITY<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Petsity actively works to prevent fraud and misuse:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring suspicious activity and fake profiles<\/li>\n\n\n\n<li>Preventing off-platform transactions<\/li>\n\n\n\n<li>Taking action against scams or misrepresentation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Users are encouraged to report anything unusual or concerning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. INSURANCE &amp; LIABILITY (IMPORTANT DISCLOSURE)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Petsity is a platform that connects pet owners with independent pet care providers.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sitters are independent service providers, not employees of Petsity<\/li>\n\n\n\n<li>Petsity may explore platform-level protections or guarantees in the future<\/li>\n\n\n\n<li>Users are encouraged to verify personal insurance coverage where applicable<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10. REPORTING SAFETY CONCERNS<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If something doesn\u2019t feel right, we want to know immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Users can report:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unsafe behaviour<\/li>\n\n\n\n<li>Suspicious profiles<\/li>\n\n\n\n<li>Emergencies or incidents<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:support@petsity.ca\">support@petsity.ca<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Call: 437-983-2229<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All reports are taken seriously and reviewed promptly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>11. ACCOUNTABILITY &amp; ENFORCEMENT<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Petsity reserves the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suspend or remove users who violate our policies and guidelines<\/li>\n\n\n\n<li>Investigate complaints and incidents<\/li>\n\n\n\n<li>Cooperate with law enforcement where required<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>12. CONTINUOUS IMPROVEMENT<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Trust &amp; safety is not static. Petsity continuously invests in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Better verification technology<\/li>\n\n\n\n<li>Enhanced monitoring systems<\/li>\n\n\n\n<li>Community education<\/li>\n\n\n\n<li>Safety-first product features<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">\ud83c\udf41<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><strong>Our goal is to maintain a safe, respectful, and trusted platform for everyone<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><a href=\"https:\/\/petsity.ca\/privacy-policy\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"Privacy Policy\">PRIVACY POLICY<\/a> | <a href=\"https:\/\/petsity.ca\/terms-of-use\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"Terms of Use\">TERMS OF SERVICE<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(For Pet Owners and Pet Care Providers)(CANADA) Effective Date: [October 2025]Last Updated: [May 2026] At Petsity Inc. (\u201cPetsity,\u201d \u201cwe,\u201d \u201cus\u201d), trust and safety are at the core of everything we do. Our platform is built to create a secure, reliable, and transparent environment for both pet owners and pet care providers across Canada. This Trust [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-15500","page","type-page","status-publish","hentry","no-img-post","blog-post"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/petsity.ca\/api\/wp\/v2\/pages\/15500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petsity.ca\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petsity.ca\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petsity.ca\/api\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/petsity.ca\/api\/wp\/v2\/comments?post=15500"}],"version-history":[{"count":7,"href":"https:\/\/petsity.ca\/api\/wp\/v2\/pages\/15500\/revisions"}],"predecessor-version":[{"id":15527,"href":"https:\/\/petsity.ca\/api\/wp\/v2\/pages\/15500\/revisions\/15527"}],"wp:attachment":[{"href":"https:\/\/petsity.ca\/api\/wp\/v2\/media?parent=15500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}