Privacy Policy

For Pet Parents and Pet Care Providers – Ontario, Canada.

Effective Date: [September 01 2026] · Last Updated: [September 01 2026]

1. Our Privacy Commitment

Petsity Inc. (“Petsity” “Petsity Canada,” “Petsity.ca” “we,” “us”) is committed in protecting the personal information of everyone who uses petsity.ca the website, our related IOS & Android apps and marketplace services (the “Platform”), including Pet Parents and Pet Care Providers. This Privacy Policy explains what we collect, why, how we protect it, and the choices and rights you have.

Petsity is a two-sided Canadian pet-care marketplace brand connecting Pet Parents with Trusted Pet Sitters and Pet Professionals (“Pet Care Providers”) offering dog walking, doggy day care, overnight boarding, house sitting, grooming, and exotic pet care services in their neighbourhood. The services are home based and currently available for Pet Parents in and around the Greater Toronto Area region and other parts of Ontario, Canada only.

Petsity’s handling of personal information is guided by the ten principles of the federal Personal Information Protection and Electronic Documents Act (PIPEDA): accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.

Accountable for privacy at Petsity Inc.: [Privacy Officer], reachable at privacy@petsity.ca. This person is responsible for Petsity’s compliance with this Policy and applicable privacy law.

2. Which Privacy Law Applies to You

Petsity currently operates in Ontario. Ontario does not have its own private-sector privacy statute, so the federal Personal Information Protection and Electronic Documents Act (PIPEDA) applies directly to how Petsity collects, uses, and discloses your personal information.

3. Information We Collect

We collect only the information reasonably necessary to provide safe, trusted pet care services.

3.1 Account Information (all users)

Full name, email address
Home address or general service area (for matching and service coordination)
Profile photo, phone (optional)

3.2 Pet Information (Pet Parents)

Pet name, species, breed, age
Medical needs, behavioural notes, and history relevant to safe care (see Section 7 of the Pet Parent Terms of Service)
Veterinary contact details, insurance provider, emergency contact

3.3 Pet Care Provider (Pet Sitter/Pet Professional) Verification Information

Government-issued identification, used for identity verification
Background check results from our designated vetting partner
Certifications you complete or upload (e.g., pet first aid, specialty certifications)

3.4 Usage & Technical Data

IP address, device and browser type
App and website usage activity
Location data, when enabled by you

3.5 Payment Information

Payments are processed through Stripe Connect. Petsity does not receive or store your full card number or banking credentials. Information you provide directly to Stripe – such as card details or banking information for payouts is governed by Stripe’s own Privacy Policy (available at stripe.com/privacy). Petsity receives and handles only the limited information Stripe shares back with us, such as confirmation that a payment succeeded or a payout account is verified.

4. How We Use Your Information

We use the information above to:

Match Pet Parents with suitable, verified Pet Care Providers
Facilitate Bookings, in-app communication, and payments
Verify identity and conduct background checks, and maintain trust and safety on the Platform
Provide customer support and respond to Guarantee claims
Improve the Platform’s safety, reliability, and user experience
Send Booking confirmations, service updates, and (with consent, where required) marketing communications

We use personal information only for purposes a reasonable person would consider appropriate in the circumstances, and only for the purposes identified at or before the time of collection.

5. Consent

By creating an account or making a Booking, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
We seek meaningful consent by explaining, in plain language, what we collect and why, before or at the time of collection.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice; withdrawing consent for information necessary to operate your account may mean some or all Platform features are no longer available to you.
Consent for marketing communications is separate from consent to use the Platform, and is addressed in Section 11.

6. How We Share Information

We do not sell your personal information.

6.1 Between Users

Pet Parents and Pet Care Providers share the information necessary to complete a Booking safely – for example, service address, pet details, and emergency contact information.

6.2 Service Providers

We share limited information with third parties who help us operate the Platform, including:

Stripe, for payment processing and Provider payouts
Our background check vendor, for Provider verification
Cloud hosting, analytics, and customer support tool providers

These providers are permitted to use your information only to provide services to Petsity, not for their own independent purposes, except where you interact with them directly (such as Stripe, per Section 3.5).

6.3 Legal Requirements

We may disclose information where required by law, court order, or valid legal process, or where we believe in good faith that disclosure is necessary to prevent fraud, protect safety, or investigate a violation of our Terms.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the Platform is used, and, where applicable, measure marketing performance. You can control cookies through your browser settings; disabling some cookies may affect how the Platform functions.

8. Data Storage, Security & Cross-Border Transfers

We use encryption in transit (SSL/TLS), access controls that restrict employee access to personal information on a need-to-know basis, and ongoing security monitoring.
Your information may be stored or processed outside Canada by our cloud hosting or service providers. Where this occurs, we take reasonable steps to ensure your information receives a comparable level of protection, consistent with Canadian privacy law.
No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to provide the Platform, meet legal and regulatory requirements (including tax and Guarantee-claim record-keeping), and resolve disputes or enforce our agreements. After that, information is securely deleted or anonymized.

10. Your Privacy Rights

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent, subject to Section 5
Request deletion of your information, where it is not required for legal, safety, or dispute-resolution purposes
File a complaint with the Office of the Privacy Commissioner of Canada (see Section 13)

To exercise any of these rights, send a written request to privacy@petsity.ca. We will respond within the time required by PIPEDA (generally 30 days), and may need to verify your identity before acting on a request.

To delete your Petsity account, see our Account and Data Deletion Policy, which explains how to request deletion from the app or by email, what is removed, and what we are required to keep.

11. Marketing Communications & CASL

Where we send you commercial electronic messages (for example, promotional emails or app notifications about offers), we do so in accordance with Canada’s Anti-Spam Legislation (CASL): we identify ourselves, obtain your consent (express or implied, as CASL permits), and include a working unsubscribe mechanism in every message. You can withdraw consent to marketing messages at any time without affecting your ability to receive Booking-related and account-related messages, which are not marketing.

12. Children’s Privacy

The Platform is intended for users 18 years of age and older. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from someone under 18, we will take reasonable steps to delete it.

13. Breach Notification

If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada, as required under PIPEDA. We will take reasonable steps to contain and remediate any breach.

14. Third-Party Links & Services

The Platform may link to third-party websites or rely on third-party services (including Stripe, our background check vendor, and hosting or analytics providers). Each has its own privacy practices, and we encourage you to review them. We are not responsible for the privacy practices of third parties beyond the information they share with us directly.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the Platform or by email before the change takes effect.

16. Contact Us

For privacy-related questions or to exercise a right described in Section 10:

Petsity Inc.

Privacy Officer email: privacy@petsity.ca

You may also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).