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Privacy Policy

(For Pet Owners and Pet Care Providers)
(CANADA)

Effective Date: [October 2025]
Last Updated: [May 2026]

Petsity Inc. (“Petsity,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Platform”).

This policy applies to both pet owners and pet care providers (sitters, walkers, groomers, trainers) across Canada.

1. OUR PRIVACY COMMITMENT (CANADIAN LAW)

Petsity complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how private-sector organizations collect, use, and disclose personal information in Canada.

Under PIPEDA, we follow key principles including:

  • Accountability
  • Consent
  • Limited collection and use
  • Safeguards and security
  • Transparency (openness)
  • Individual access rights

2. WHAT INFORMATION WE COLLECT

We collect only the information necessary to provide safe, trusted pet care services.

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Home address (for service coordination)
  • Profile photo

B. Pet Information (Pet Owners)

  • Pet name, breed, age
  • Medical needs, behavior, routines
  • Veterinary details (if provided)

C. Service Provider Information (Pet Sitters/Professionals)

  • Government-issued ID (for verification)
  • Background check information
  • Experience, certifications
  • Payment and banking details

D. Usage & Technical Data

  • IP address
  • Device and browser type
  • App usage activity
  • Location data (when enabled)

E. Payment Information

Processed securely through third-party payment providers: Stripe (we do not store full card details).

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Match pet owners with trusted sitters
  • Facilitate bookings, communication, and payments
  • Verify identities and build trust in the marketplace
  • Provide customer support
  • Improve platform safety and user experience
  • Send service updates, confirmations, and notifications

We only use your data for purposes that a reasonable person would consider appropriate, as required under Canadian law.

4. CONSENT

By using Petsity, you consent to the collection and use of your personal information as described in this policy.

  • We obtain meaningful consent by clearly explaining why we collect your data
  • You may withdraw consent at any time (subject to legal or contractual limitations)
  • Certain services may not be available if required data is withdrawn

5. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share limited information:

A. Between Users

  • Pet Owners and Pet Care Service Providers share necessary booking details (e.g., address, pet info)

B. Service Providers

  • Payment processors
  • Background check providers
  • Cloud hosting and analytics services

C. Legal Requirements

  • When required by law, court order, or to prevent fraud or harm

6. DATA STORAGE & SECURITY

We implement strong safeguards to protect your information, including:

  • Encryption (SSL/TLS)
  • Secure servers and cloud infrastructure
  • Restricted employee access
  • Ongoing monitoring and security practices

7. DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements

After that, data is securely deleted or anonymized.

8. YOUR RIGHTS (CANADA)

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Withdraw consent
  • Request permanent deletion (where applicable)
  • File a complaint with the Office of the Privacy Commissioner of Canada

9. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Personalize content

You can control cookie settings through your browser.

10. CROSS-BORDER DATA TRANSFERS

Your information may be stored or processed outside Canada (e.g., cloud providers).

When this happens, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy standards.

11. CHILDREN’S PRIVACY

Petsity services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

12. BREACH NOTIFICATION

In the event of a data breach that poses a real risk of significant harm, we will:

  • Notify affected users
  • Report to the Privacy Commissioner (if required)
  • Take immediate steps to mitigate risks

13. THIRD-PARTY LINKS

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Users will be notified of significant changes.

15. CONTACT US

For privacy-related questions or requests:

Petsity Inc.
Email: hello@petsity.ca
Location: Oakville, Canada
Phone: 437-983-2229

PETSITY TRUST & SAFETY POLICY + GUIDELINES | TERMS OF SERVICE